Marissa is a dynamic thinker with a talent for extracting and understanding genuine customer pain in order to drive human-centered approaches to building thoughtful, innovative solutions. As Senior CX Designer / Researcher, her inquisitive, collaborative nature stimulates meaningful synthesis and provokes strategic insights.
Prior to joining Mach49, she led projects for Wescover and Meals on Wheels, designing intuitive technology to increase engagement and efficiency. She conducted multiple rounds of stakeholder interviews to gauge pains and potential, and ultimately produced high-fidelity prototypes more responsive to user needs than existing assets. Marissa also served as a Coordinator for Public Works Group, a nonprofit she credits with inspiring her passion for people and improving the systems they rely on.
Marissa holds a BA in diplomacy and world affairs from Occidental College and a UX design certificate from General Assembly.