Shauna Arora
CX Principal

Shauna’s background in psychology, research, and marketing has given her a true appreciation for the CX process in its entirety. She has conducted analytical research on neurology, resilience factors, and acculturation in order to understand human motivation from different vantage points, which informs her work to create minimalistic, user-centric designs. 

After starting her career in a marketing role with XPO Logistics, Inc., Shauna was drawn to interdisciplinary nature of UX design. At Mach49, she uses both a creative and analytical lens to help teams from Fortune 1000 companies build disruptive solutions that speak to their customers. 

Shauna earned a BA in psychology from Elon University and completed a UX Design Immersive at General Assembly in Boston.